COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good wallet for little money Thank you store for kind words good sales
The order went to Belarus for almost two months. The purse is so-so: it is very flat. Well, you know... Only because of the engraving put 4 stars.
Very cute gorgeous color I thought though it was more capacious for banknotes I love the name engraved
Very fast delivery. Only when you are used to opening a purse and bills to lie immediately to you, then it is necessary to bend. Pleasant tactile sensations, the color is soft Brown
Well done so with my name, bedant!
Everything is just perfect, very pleasant to the touch, I ordered with my name. Fast shipping. Recommend. Thank you.
Great! Really good value.
Lovely and very nice the engraving of the name, I will buy again without hesitation.
Normal wallet. On the photo could not pass the color, something between the first two photos. Shipping super fast 13 days
Again very quickly shipped 5 Oct ordered and 20 Oct in receipt taken. Name. staatcer nicely on engraved… my schoondochter there will be delighted with it
Delivery 3 weeks, very soft, pleasant to the touch, a bunch of credit card offices, comfortable, the only thing, the lining is very rustling.
Nice wallets! Very quickly delivered, 2 weeks earlier than stated! Thank you to the store for a nice note and a keychain! We will order more)
Super! Fast delivery, excellent purse
Nice wallet. Fast Delivery
Really beautiful and satisfied
Everything was exactly, the color is exactly like in the photo, the store wrote the name exactly as requested, very doaolna purchase, I recommend the seller.
The purse is just super. Delivery to the Vladimir region two weeks. Seller recommend, thank you.
I order a second time, the first was in a different color, a good purse, very convenient for a large handbag
The zipper where you put the banknote is somewhat short
good wallet
It's lovely thank you store
Lovely wallet, fast delivery. I am quite happy with it.
The order came quickly, two weeks. Without unnecessary smells, a little thin (the fabric itself and as made), pleasant to the touch and color. For such a price-all good. Thank you.
The product was great just a slight smell coming from it but overall is perfect even the engraving is awesome.
Beautiful. Very big. Very soft touch. Just like the description of the photos. Looks like good stuff. Delighted with the product. Recommend 100% 100 for gift is what.. I love it. Very kind and friendly salesman. I did not understand that when placing the order I had to describe how I wanted the engraved name and the form and he contacted me. Attentive and kind. Very good I highly recommend.