COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Got an address for Jesse) very beautiful, heavy. The store at my request made a beautiful font, for which special thanks. Manufactured for a long time, but the address came quickly
Perfect
In general, I liked it, but the engraving is a little rusted.
Great locket
Everything is super! Addresses are excellent!
Love it! Exactly as described!!
The address is super! On the back side there are contacts.
With Pademic longer than usual to receive , happy with purchase‼️
All as ordered, liked it) and very fast delivery
Everything is chic!)
The medallion is large and heavy enough. Looks nice. If the name of the animal is Russian, the default text style is not the same as in promo photo, ugly, but you can send a file with your font. The Mount from the kit looks flimsy. Better use your ring. In general, I recommend to buy. More Beautiful will be, only if you make completely to order)
Beautiful, just as expected!
Cool medallion! 30mm. Coincides with the real image! Put several fasteners, but I think I will have to change to more reliable. In general, everything is fine!
Everything is fine, delivery to St. Petersburg is less than a month
I order not the first time everything is fine!!!!
Wow!!
delivery to Latvia in 3 weeks, store was quick to communicate and it looks very nice. Engraved the address and our phone numbers on the back, too. recommend!
the tag is great! made to my request and my pup looks like a million bucks as ever :)
All is super)
This is the third address I order here. Cool))) the store is attentive, the phones are written without mistakes! In general, I liked everything.
Great address. Ordered as a gift for a French bulldog. Unfortunately, the rings that go in the set are very flimsy. The address lost almost immediately .. Very sorry The store is very attentive) sent a few days after the order. But this is clear, because it takes time to engrave. For my dog, I also ordered a T-address, and then another one.
Better than expected. nice wight, the engraving has a sandy texture to it. honestly, I feel like getting one of those for each family member as a keychain
I ordered size M very beautiful. Nicely made
It's pretty heavy but it's super cute too
Such a beautiful tag. I'm a bit afraid about the black if it will stay on long time but it's still a very nice dig tag. Thank you !