COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect, just a little big, but I'll fix it.
Very nice, it looks perfect on my little bitch.
I love it.!❤Very good finish, the color equal to the description, the engraving of the excellent name, I get there fast. For my big Kiara I asked for size "M" and it looks super good. Thank you very much from Peru
Beautiful! Very fast it got to me! And it's just like the photo, super soft'
The order was waiting from summer, and never came. The money was returned. It's a pity, the dog was waiting for an update.
Very good
fast shipment
Beautiful size right
Super
Good product, too bad my pet isn't here to use it.
Collar in size S is very thin strip and is wiotka... I am rozczarowana. Collar in size M is perfect. Recommend.
Nice collar. Dog like)
Good product, I arrived in good condition there was only one small error with engraving the store was wrong only in one of the numbers
Nice dog collar very happy
Collars came quickly, as the wearing showed, the collar splits around the neck, the retainer does not hold. I'm afraid at the earliest opportunity will fall down.
Very small, thin braid.
perfect
Super collar!!! The clasp looks strong! The inscription too! Delivery 1,5-2 weeks to Tula! Very satisfied! Thank you store!
It's a very nice necklace, though I feel like she's into more simple, not flashy colors, still very nice and customization is very good, I'm happy :) Although I 'd be happier if my little bitch would let herself take a picture :(
Very nice though slim. For the price I expected it anyway.
You 've exceeded my expectations!
Very according to the purchase, it is well made. Seller recommended
Good qulity. I liked the seal. But for my friend, it's big. I left myself a little. But there's nothing criminal about it. I like it. I think I'll order another one for the second dog. It's been two weeks.
Collar cool, delivery fast. Thank you store.
Great Collar. Our Archie has approached. Strong. I went 20 days to Khakassia. I recommend the store and the goods.