COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
About 40 days to come in Romania, nice store, replies fast, great quality. All good. I've ordered some for the baby shower and all are perfect!!!
perfect! nice store, i've ordered some. the seller allways ansewrs you, very fast and all great, like 40 days to come in Romania.
It's very nice. It took him a couple of weeks to get to Spain. Very satisfied. We had to ask for more because the whole family wants one. Very good price and very professional store. Thank you very much!
all the very very best :)
Beautiful neat written all right
Atrodo gražiai, bet Pagal kainą gan mažiukai pasirodė. Maždaug euro Vieno monetos dydžio. Išgraviruota gražiai.
Fast shipping and very good communication with the store. Recommend the customs Keychain and the design. Recommend also the best seller!
Excelent!!
Super, everything is clearly and beautifully written
It's small, but it's cute. As I liked it I take it again for myself another daughter and my sisters loved it and they're gonna buy it too.
Pts cool
Super!!!!!! Thank you store!!!!!!!! Not the first time I order. Made and delivered keychains for two weeks to Moscow))))))))) ^ ^
Super!!!!!! Thank you store!!!!!!!! Not the first time I order. Made and delivered keychains for two weeks to Moscow)))))))))
Super fast delivery engraving clean thank you very much!
Milota yes and only)))
Beautiful, very nice quality and fast shipping (order 17/09, reception 2/10)
Just przecudne. Contact store for 6 +. Recommend!!!!
Great thing. All exactly as ordered. The order made 15.09.2020 in Zaporozhye (Ukraine) received 2.10
I love it! It's perfect.
Just like in the pictures, very happy
Super! Very satisfied with brilk. Made neatly and beautifully. The store quickly answered questions. I recommend definitely!
Lovely, fast delivery. Highly recommended. I 've already made another request.
Great keychains, very satisfied. Communication with the store was excellent
The goods came very high quality, but the store mixed the order, sent not what I wanted. I put up a dispute and returned the money completely.
Fast and cool. Advise! Fire!