COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product! Took a little while to get to NY but I am very satisfied with the product!
beautiful
Great product, exactly as in the photo proposed by the store. Good value for money. The seller is very kind, and sends the parcel quickly.
Troppp belleeeeeee
SAVOYSHI is hiest services.
Ok
запонки необыкновенные, очень довольна) пришли быстро, гравировка четкая, продавец вежлив
Very nice. Im very satisfied, thank you.
Very beautiful and fast shipping thanks store
Prompt delivery and good quality. It could be better if engraved letters, logos and be in different colour as engraved names doesn't stand out
First-class service! Very pleased. Thank you to the store for the individual approach
Excellent!!! Reached Moscow in 2 weeks. When ordering, indicated the comment that it is necessary to engrave two letters. The store immediately after the order wrote a message asking to choose the font (very nice! The options were about 10 or even more). Cufflinks drove for 2 weeks. Came in bags and in sealed bubble paper. There was no box, I myself packed for a gift. My husband really liked.
The store is very friendly. We have validated the design together before ordering. The product corresponds totally and of good quality. Nothing to report.
Best of the best forever!
Top
Order 2 pairs are nice. I got here in time what I don't like about the round is that in the ad it said that the they could record with your logo. They were purchased and immediately sent, the store was not informed, in the ad it said nothing that I will communicate first, and when I ask why they send them to me without recording he told me that I had to communicate. Nowhere did he say anything! And how come I'm going to buy some dumplings that can be recorded and not recorded?! I don't like that. But square ones are beautiful
Exactly as described