COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice. Honest store.
Beautiful but no trial, so silver No J est.
Ordered a 21/09/2020 ring, with a stone that I like and with a personal inscription, the ring came south of Spain 14/10/2020. Fast. Thank the store for quality and fast service. Recommend. On the ring there is no silver sample 925, unfortunately.
All is well. It came within a month. No sample.
Verry beautiful,the size corresponds
Ring very well made. Recommend
For such a price, such a ring!! Take it, you will not regret it! 925 sample cost
Love it
Fabulous ring!!! Elegant, refined, individual with the name!!! I ordered for my daughter, the surprise impressed. The store is clever, in touch, quickly sent. It came quickly. Thank you seller. I recommend for purchases, I will also apply myself.
Great! Delighted with the ring!
Very nice ring!!! It's been about three weeks. Feels silver (I'm allergic to metals, I would immediately feel). I wear it without removing for several days, everything is super. The stone sits firmly, the engraving is deep clear. For this money definitely take!
perfect
They are beautiful, but the engraving is very small and hardly appreciated or the, stone or name. Still, for the price is not bad.
The product corresponds to the photo and description, received on time. My wife liked it. Thank you
Very nice ring... The written is a bit tiny but the pink jem is beautiful.
Geweldig!
The ring is a bit thick הטבעת קצת עבה
Супер кольцо, сделано качественно и хорошо
Name is very thin and hard to read
tres bien
ممتاز الحفر لكن للاسف اخترت مقاس خطأ
looks perfect
mooie ring
It is amazing! 2 weeks to Ukraine. But there is unfortunately no mark 925...
оч классное ,только пробы нет, надеюсь быстро не потемнеет ,камушек думал будет ярче ,но и так сойдёт...