COVID-19 UPDATE
Because of additional safety measures and increased order volumes, our order processing times are longer than usual. We appreciate your patience and understanding. The health and wellbeing of our community continues to be our #1 priority. As we continue to navigate this time, know that we will get back to normal soon. Thanks again for trusting us.
SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse around the world we be shipped depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Lets Get Customizing (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://letsgetcustomizing.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ordered size S on York 6 kg excellent, came quickly to the Tver region, the store replied quickly
perfecta
Duje class is wrong! The salesman gave the Yogo a break in the village of zamovlennya, to the Ukraine of the Vien priishov Duge shvidko. For prohannyam, the salesman zrobiv has two contact numbers! Oshiynik Duge miliy, I recommend and better!
Very nice engraved collar. Even stays nice in lots of water.
Delivery 2 weeks to Moscow! Lovely collar, good engraving! The store is sociable and did everything as needed! Thank you so much❤& Middot;
VERY VERY NICE! Fast
We are happy :)
Products consistent with the description. Very fast delivery suuuuuper.
Super
IN 2 wks in Poland. Super
Excellent collar, looks durable. The inscription is in Russian.
Beautiful strap and beautiful engraved. And unimaginable fast in house. 9 days
I took a collar for a corgi, size m. For the puppy came up perfectly, there was a large volume of "for growth". All as in the description-the material is pleasant, the engraving is well done, the color is beautiful, and the picture is clear. The goods came quickly, days for 10, to Moscow. Thank you!
The collar is good, the engraving did, everything is fine)) delivery is bright, about 2,5 weeks. Thanks store
It suits him well but he had to catch the most a little smaller would have been his
Great Collar!
super!!!!!
did not recieve the item, but got refound back
Exactly what I wanted! I recommend this store. I left him a message when I made the purchase, and another by private message telling him that he wanted me to put that name and phone. La comunicacion con el un 10 The result is that it has come to me well. We love it! No doubt when I need it I will ask again. Thank you!
Very good
Received the collar without the name and phone as I ordered!
They answered Me quickly and the engraving was exactly as I asked for it (:) thank you! It can be adjusted and looks tough.
absolutely love
Cute!
Super!